Shipping Policy

Effective Date: September 30, 2026

At True Diamond, we aim to provide a smooth, secure, and reliable delivery experience. Please review the shipping information below before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, holidays, or high-order periods, processing may take slightly longer.

2. Domestic Shipping — India

We ship orders across India through trusted delivery partners.

Estimated delivery time:

3–7 business days after the order has been dispatched.

Delivery times may vary depending on your location, courier availability, weather, or other circumstances beyond our control.

3. International Shipping

We offer international shipping to selected countries.

Estimated delivery time:

7–15 business days after dispatch.

International delivery times may vary depending on customs clearance, destination country, courier service, and local regulations.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Any promotional free shipping offer will be subject to the terms mentioned on the website or during checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information, where available.

You can use the tracking details provided to check the current status of your shipment.

6. Delays

While we work with reliable shipping partners, delivery delays can sometimes occur because of:

• Weather conditions

• Public holidays

• Customs clearance

• Courier delays

• Incorrect or incomplete address information

• Events beyond our control

A delayed shipment does not automatically qualify for a refund or cancellation.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

8. Lost or Damaged Packages

Please contact us as soon as possible if your package appears to be lost, damaged, or tampered with.

We may request photographs, order details, or other information to investigate the issue with the shipping provider.

9. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.

Unless expressly stated otherwise, these charges are the responsibility of the customer.

10. Contact Us

For shipping-related questions or assistance with your order, please contact us through the contact information provided on our website.