Terms of service

TERMS & CONDITIONS – HARIDHATU

1. Introduction

Welcome to Haridhatu. By accessing our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

2. Business Information

Legal Name: Pritam Das
Trade Name: Haridhatu
Business Address:
Building No./Flat No.: 187/1750
Road/Street: Jhautala Natun Gram Link Road
Locality/Sub Locality: Shyamnagar, Gurdaha
City/Town/Village: Bhatpara
District: North Twenty Four Parganas
State: West Bengal
PIN Code: 743127
GST Number: 19FQKPD1480C1ZZ
Contact Number: +91 6290373800

3. Product Representation & Marketing Disclaimer

We strive to ensure that all product images, videos, and descriptions shown on our website and across social media platforms (including but not limited to Instagram, Facebook, and advertisements) are as accurate as possible.

However:

Some content may be enhanced, edited, or creatively presented for marketing purposes
Due to lighting, screen resolution, and natural variations in materials, slight differences in color, texture, or appearance may occur
Each product may have minor natural variations, especially in gemstones and handmade items

By purchasing, you acknowledge and accept these possible variations.

4. Product Authenticity

All products sold by Haridhatu are claimed to be original as per our sourcing standards. Natural stones may contain inclusions, variations, or imperfections, which are not defects but part of their natural characteristics.

5. Order Acceptance

Once an order is placed, it is considered confirmed. Haridhatu reserves the right to cancel or refuse any order at its sole discretion, including cases of suspected fraud or misuse.

6. No Refund / No Exchange Policy

All sales are final. We do not offer refunds or exchanges under the following conditions:

If the product received is similar to what was shown in images or advertisements
Minor differences in appearance, color, or design
Change of mind after purchase

7. Exception – Damaged or Wrong Product

Refund or replacement will only be considered if:

The product is received in a damaged condition, OR
The wrong product is delivered

Conditions:

Customer must provide an unboxing video as proof
Request must be raised within 24 hours of delivery
Product must be unused and in original packaging

Without proper proof, no claims will be accepted.

8. Fraud Prevention

Haridhatu reserves the right to deny refunds, returns, or exchanges in cases where:

There is suspicion of product tampering or misuse
The returned product does not match the original shipped item
Fake or used products are attempted to be returned

Such actions may result in permanent account blocking and legal action if necessary.

9. Limitation of Liability

Haridhatu shall not be held liable for:

Any indirect, incidental, or consequential damages
Any expectations beyond what is reasonably represented in product listings

10. Intellectual Property

All content, images, videos, and branding used by Haridhatu are the intellectual property of the brand. Unauthorized use is strictly prohibited.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

12. Contact Information

For any queries or support, you may contact us:

📞 Phone: +91 6290373800
📍 Address: Bhatpara, North 24 Parganas, West Bengal – 743127

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